Resources
Warranty Note
A warranty note that sets out what to record on plates, inks, and supplied items before a fault claim is assessed.
How Warranty Note fits a service week
The warranty note explains what should be recorded before a fault claim is reviewed on supplied plates, inks, or related items. Keep the batch details, storage conditions, job reference, and visible issue together with any supporting photos.
Record the item exactly as supplied before any adjustment is made. For flexo plates, note the plate code, mounting tape used, cylinder repeat, substrate, anilox and ink set on press. South African storage conditions matter here, especially coastal moisture in Durban and dry inland dust around Johannesburg.
Photograph the fault at the first clear sign, with the date and job reference visible if possible. Include the outer label on the ink, plate sleeve, box or wrapped parcel so batch details can be matched without guesswork. A short written note beside the press often preserves details that disappear after wash-up or a shift change.
Claim details to capture
A useful warranty note ties the complaint to one production event, not three possible causes. List what was running at the time, what changed just before the issue appeared, and which checks were completed by the operator or supervisor. That makes it easier to assess supplied material against press conditions and handling.
Link the note to the correct job card, delivery paperwork and any previous report on the same item. If the issue concerns ink, include viscosity, pH where relevant, dilution and the wash used before changeover. Send the record through the contact form, covering the affected area and not only the packed item.
- Batch and item code recorded clearly
- Fault photos taken before clean-up
- Checks completed listed with operator notes
Storage and handling evidence
Warranty assessment depends on what happened before the fault, not only on the defect photo. Note whether plates were stored flat, whether inks stood in direct heat, and whether cartons arrived wet, crushed or opened. Include the site where the item was used or received, whether that was Johannesburg, Durban, Cape Town or another packaging plant.
Environmental detail helps when symptoms come and go during the run. Coastal humidity can affect drying and tape behaviour, while inland static and dust can complicate print defects and handling marks. If load-shedding interrupted the job, record the stop time, restart time and what was left on press.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Before sending the note
Use the Warranty Note with equipment photos, fault timing, and the checks already completed. Keep the subject line accurate to the item and issue.
Check that the warranty note names one item, one fault and one job reference wherever possible. Attach close photos, wider press shots, and any labels that show batch or dispatch information. If samples were retained, note where they are kept so the same evidence can be reviewed later.