Support

Support from Flexography Printers

Send your support request through the contact form with the job details clearly stated. List the product or supply path, your city, the fault, and one useful photo.

Support is handled in normal business hours from Sunnyrock, Gauteng, with direct contact instead of a ticket system.

First checks before you write

Note the last power, media, firmware, or settings change, and say if the fault started after a weather shift or crew handover. Dry inland conditions and coastal moisture do not cause the same press faults. Teams in Stellenbosch and Paarl save a round trip when that context is in the first message.

What we send back

A straightforward sequence for flexo faults: what to check first, what photos to take next, and when to pause for parts or an on-site visit. If a showroom slot is useful, we arrange it. Operated by Astros Marketing (Pty) Ltd from Sunnyrock 1401.

Escalation without drama

If the press is down, put URGENT and the supply path in the subject. Add a phone number in case the fault needs a quick call. We will say when a remote fix is enough and when Pretoria needs a hands-on look.

Keep exploring

Products · Solutions · Contact · Contact form.

Questions on Support? Support starts with the press you run and the plate or anilox problem you are seeing. Messages are handled from Sunnyrock, Gauteng during normal business hours.

Sunnyrock flexographic printing supplies

Support works best when the job details are specific, because broad flexo advice is rarely useful on a packaging floor. If your support case does not fit this layout, say that at the start. Site access limits, hygiene controls, remote power, and export deadlines can all change the support steps. A short email with the actual limits on site helps more than a long note full of sales language. Flexography Printers works with buyers who already know the floor and need plain, direct support. Tell us where the job is, which production week is affected, and what fault the crew has already seen. Those three details give our Sunnyrock, Gauteng team enough to assess the support route properly.

Why the brief stays short

Most South African packaging teams are not looking for another broad flexo summary. They need practical guidance on what suits an inland plant, a coastal press room, or a stoppage that lands on night shift. Flexography Printers writes for that reader. Keep the mail short. Keep the photos honest. Keep the subject line tied to Support. A clear brief makes it easier to suggest the right support path, supply the correct parts, and hand over proper notes to the next crew. If you are weighing up two support routes, name both in the first email so we can judge the urgent option against the routine weekly plan.